Victoria
New South Wales
South Australia
QueenslandHeat Pump
FAQs
- Following your initial enquiry we’ll ask you to complete a more comprehensive form that tells us about your usage and allows us to better understand the scheme you qualify for.
- You’ll book a time to chat with one of our Energy Efficiency Consultants to answer any questions you have and finalise the upgrade estimate.
- If you choose to proceed we’ll take the deposit payment (only for those with costs associated) and send you a link to a form to upload photos of your existing hot water system and the areas around it.
- Once there’s an opening in your area the installer will call or text you. This generally takes around 4-6 weeks from the time you make payment and provide the photos.
It depends on the nature of your hot water usage. Electric storage work at night whereas heat pumps work all throughout the day. Once water reaches a certain level in the tank, the sensor will trigger and automatically start refilling the tank and heating the water at the same time. The tank will take 2-3 hours to refill and heat the water. In this example if you allow enough time in between showers then it should be fine because the sensor being triggered will refill the tank while in use.
Federal and state government facilitated schemes incentivise the transition to particular energy saving products and technologies. Thanks to these incentives, we are able to offer the product and installation at little to no cost, depending which state you are in.
The sound level is around 45 – 50 dB which is about a light background voice. If the unit is being installed against a brick wall you should be fine, if you have a bedroom next to the heat pump you may be able to hear it.
All heat pumps are connected and recommended to be connected on Normal Tariff.
While electric tanks get drained and refilled at night, heat pumps work all throughout the day. Once water reaches a certain level in the tank, the sensor will trigger and automatically start refilling the tank and heating the water at the same time. The tank will take 1-3 hours to refill and heat the water if it is completely drained. If people in your household currently take showers back-to-back, your tank will be required to refill and heat between showers. This is not how most people use their hot water system though. If you are concerned about the capacity, please talk to our team about the possibility of a dual-tank setup.
Bookings are being made in groupings so our installers will be in contact with you as soon as we have enough work in your area.
Pricing is calculated based on the rebates made available by the South Australian, Victorian, and New South Wales governments, and the work involved with relocating your hot water system outside (if applicable).
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